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Deleting and Restoring Content

How to delete files and folders from a case, and how to view and restore previously deleted content.

Delete Cases and Content

Deletion can only be performed by users with the Tenancy Manager role. If you need to delete content and do not possess this role, please make a request to your DekkoDEMS administrator.

To delete a case:

  1. Select the case
  2. Open the ⋯ More dropdown
  3. Click Delete
  4. Confirm you wish to delete the content by clicking Ok
Case list with one case selected; the ⋯ More menu is open, showing the Delete option highlighted by a pink arrow.

To delete content within a case:

  1. Open the case
  2. Select the content
  3. Open the ⋯ More dropdown
  4. Click Delete
  5. Confirm you wish to delete the content by clicking Ok
Interface showing a file list with the Records attribute selected and the More dropdown open, with the Delete option highlighted by a pink arrow.

Deleted cases and content will be removed from view following confirmation.

To review deleted content:

  1. Open the ⋯ More dropdown
  2. Select Show Deleted
Dropdown open from the More button showing the Show Deleted option highlighted with a pink arrow pointing to it

Restore Cases and Content

Before attempting to restore deleted cases or content, ensure the Show Deleted option is enabled (see above).

To restore deleted content:

  1. Find the deleted content you wish to restore (see above) and select the content
  2. Open the ⋯ More dropdown
  3. Select Restore
  4. Confirm you wish to restore the content by clicking Ok
File list with three items selected; the More menu is open showing Restore highlighted with a pink arrow pointing to it.

Delete and Restore Audit

Delete and restore events are always displayed in file audit logs:

Audit log dialog for agentXatdekkonet.csv showing a File restored event, a File deleted event and an Upload complete event, each with date and user.
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